General terms

In order to benefit from the services offered by JARDINS DE LA MER we ask you to read carefully the general terms and conditions below.

TERMS AND CONDITIONS "JARDINS DE LA MER"

ARTICLE I - SCOPE OF APPLICATION

The present general terms and conditions are applicable as of 01 December 2019. These terms and conditions are valid from the validation of your order. The Client acknowledges and declares having the capacity required to contract and acquire the services defined herein and offered by JARDINS DE LA MER.
They declare that they have read the present document. The fact of booking a stay implies complete adherence and acceptance without reservation of our general terms and conditions.
The present conditions can be modified or completed at any time by JARDINS DE LA MER. In this case, the new version will automatically apply to all new bookings. The applicable conditions are therefore those in force on the date the reservation is made.

ARTICLE II - PROVISION OF BENEFITS AND SERVICES

Our establishment, JARDINS DE LA MER, offers three-star rated self-catering holiday accommodations. The main characteristics of the stays are available on the website of our establishment as well as on paper. You can choose from several accommodation types (holiday apartments and homes). They are for rent on a weekly basis, from Saturday 4:00 pm to Saturday 10:00 am. During the low season shorter rental periods are possible. Each rental has its own private balcony or garden. The accommodations are fully equipped: table and kitchenware, refrigerator, etc. (see our inventory list online or our paper edition). Each accommodation is equipped with a hair dryer, ironing kit (iron and ironing board) and a safe, free off charge. Bed linen and bath towels will be provided upon arrival. Sheets and towels will not be changed during your stay. Our rentals are located on a gated property and come with a parking space next to the accommodation. WIFI is available free of charge. Our accommodations are available from 4:00 pm and must be vacated before 10:00 am on the day of departure. All apartments are non-smoking. A cleaning fee of 70 euros will be charged in addition in case of non-compliance with this rule or the establishment’s regulations. Smoking is permitted on your private balcony or in your garden as well as in common outdoor areas.  A reservation only includes accommodation within JARDINS DE LA MER, any supplement is to be added to your online reservation or on the spot.

 

DETAILS APARTMENTS & HOMES

APPARTEMENT BALCON 2/4 PERS. 40 m2

• Equipped kitchen (oven, hot plates, refrigerator)
• Living (TV) with convertible sofa bed
• 1 mezzanine bedroom 1 bed 140x200
• Bathroom + WC
• Air conditioning
• Terrace with garden furniture

MAISON – CHARME 4/6 PERS. 65 m2
GROUND FLOOR:
• Equipped kitchen (oven, ceramic cooktop, refrigerator, dishwasher)
• 1 bedroom with 1 bed 160x200
• Bathroom + separate WC
• Air conditioning
• 400 m2 garden with terrace and garden furniture
FIRST FLOOR:
• 1 bedroom with 2 beds 90x190
• Living (TV) with convertible sofa bed
• Air conditioning

APPARTEMENT CONFORT 2/4 PERS. 40 m2
• Equipped kitchen (oven, ceramic cooktop, refrigerator, dishwasher)
• Living (TV + DVD) with convertible sofa bed
• 1 bedroom with 1 bed 160x200
• Bathroom + WC
• Air conditioning
• Garden with terrace and garden

MAISON – CONFORT 4/6 PERS. 70 m2
GROUND FLOOR:
• Equipped kitchen (oven, ceramic cooktop, refrigerator, dishwasher)
• Living (TV) with convertible sofa bed
• Air conditioning
• Garden with terrace and garden furniture 

FIRST FLOOR:

• 1 bedroom with 1 bed 160x200
• Bathroom + separate WC
• 1 bedroom with 2 beds 90x190
• Air conditioning

 

YOUR STAY:
Upon arrival, please present yourself at the reception of camping PRAIRIES DE LA MER, open from 8:00 am to 8:00pm. The keys of your accommodation will be available from 4:00 pm.
After 8:00 pm, the PRAIRIES DE LA MER night service will be available.
Contact details: PRAIRIES DE LA MER: 1910 Route du Littoral - 83310 Grimaud – France Tel.: +33 (0)4 94 79 09 09

  • UPON ARRIVAL YOU WILL BE REQUESTED TO PAY A SECURITY DEPOSIT OF 200 EURO TO BE PAID IN CASH. This deposit will be returned on the day of departure after a complete check of the accommodation (INVENTORY and CLEANLINESS). In case you leave outside business hours, the accommodation will be checked the next day and the deposit will be returned by mail.
  • The equipment in the accommodation is part of the inventory list, displayed inside, and should be checked by the tenant upon arrival. He will be held responsible for replacing damaged or missing items during checkout.
  • The maintenance of the accommodation is the responsibility of the tenant (client) for the duration of his stay.
  • We would like to remind you that the accommodation must be cleaned, the refrigerator de-iced and the parasol and drying rack put inside before each tenant turnover. If this is not the case, we can keep the deposit.
  • Personalised housekeeping services are available on demand at the reception at extra charge (for example, 70 euros for a final cleaning on the day of departure).
  • PETS ARE ACCEPTED UNDER THE FOLLOWING CONDITIONS: ONE PET PER ACCOMMODATION AND PAYMENT OF THE AMOUNT OF 5.00 EUROS per day (and per pet). They must be constantly supervised and kept on a leash by their owner (an adult) during the stay. A prefectoral decree prohibits the presence of any domestic animal on the beach.
  • The customer accepts and undertakes to use the accommodation reasonably, for tourist & purposes only, not to take up residence there, not to exercise any professional activity. Any behaviour contrary to this custom, common decency or

public order will lead JARDINS DE LA MER to ask the client to leave the establishment without any compensation and without any reimbursement if a payment has already been made. 

ARTICLE III - TARIFFS

Prices are in euros. They are displayed with all taxes included, they take into account the VAT applicable on the day of the reservation. Any change in the applicable rate, or any modification or introduction of new legal taxes introduced by the competent authorities, will be automatically reflected in the prices indicated on the date of invoicing. The rates are per
rental, i.e. per accommodation, for the number of people indicated and according to the selected period.
The amount of the tourist tax is not included in the amount of your accommodation. It will have to be paid at the same time as the balance of your stay. According to the regulations in force, the rate of the tourist tax to which our stays are subject is 1.65 euros per night per person aged 18 years and over.
We remind you that the total amount incudes your accommodation and fees for extra services you might have added to your online reservation. Prices are indicated on the JARDINS DE LA MER website and in our brochure.

ARTICLE IV - TERMS AND CONDITIONS OF RESERVATION - RESERVATION AND MEANS OF PAYMENT

Reservations can be made on the website https://www.jardins-de-la-mer.com, by e-mail or by post. The reservation will only be effective when accompanied by a deposit of the equivalent of 50% of the total amount of your stay and after reception of a written booking confirmation. The balance must be paid 30 days before arrival date.

With the exception of online booking, whichever payment method you choose to use, please fill out the reservation form and return it to: PRAIRIES DE LA MER, 125 Avenue de la Mer, Résidence les Jardins de la Mer, 83310 GRIMAUD – France Reservations, whatever their origin, will be payable in euros only. The means of payment are as follows:

  • Visa, Eurocard, Mastercard
  • Bank transfers:

Bank Code: 10096 – Box Office Code: 18574

Account Number: 00084809001- RIB key: 58 CIC VAR (ENT) 48 Bd de Strasbourg
83000 Toulon IBAN: FR76 1009 6185 7400 0848 0900 158 BIC: CMCIFRPP
CAMPING PRAIRIE DE LA MER
When making your transfer, it is imperative to note the file number and the name of the reservation.
In the event of cancellation, any reimbursement may be made by the same means of payment as that used when booking your stay (deposit paid by credit card, reimbursement by credit card) and in the name of the holder of this same means of payment. Please note that when you pay by holiday cheques it will not be possible to give you change back.

ARTICLE V - INFORMATION ON THE RIGHT OF WITHDRAWAL

Pursuant to Article L221-28 of the French Consumer Code: The right of withdrawal may not be exercised for contracts:
(12) the supply of accommodation services, other than residential accommodation, goods transportation services, car rentals, restaurant services or recreational activities that must be provided on a specified date or during a specified period
Consequently, the right of withdrawal cannot apply to the present contract.

ARTICLE VI - MODIFICATION AND CANCELLATION OF STAY

Any modification or cancellation of a reservation must be requested in writing by registered letter with proof of delivery addressed to: JARDINS DE LA MER, 125 Avenue de la Mer, Résidence les Jardins de la Mer, 83310 GRIMAUD and by telephone at +33 (0)4 94 79 09 00. The application will not become effective until JARDINS DE LA MER has confirmed its acceptance in writing. In case of cancellation of the booking, no matter what the reason may be, we will
keep or debit:
• 10% of the total amount of the stay in case the cancellation is made 30 days or more before the intended arrival date.
• 20% of the total amount of the stay in case the cancellation is made between 15 and 30 days before the intended arrival date.
• 50% of the total amount of the stay in case the cancellation is made 15 days or less before the intended arrival date.
IMPORTANT:

Any shortened, interrupted or abbreviated stay (late arrival, early departure) will not be refunded. For bookings made via the websites of our partners, cancellation must be made via this site. The cancellation conditions that apply are then specific to the partner and may therefore differ from those of JARDINS DE LA MER.

ARTICLE VII - POSSIBLE DISPLACEMENT

In case of force majeure, including the interruption or blocking of telecommunications or supply means, total or partial strikes, internal or external to JARDINS DE LA MER, bad weather, fire, storm, flood, water damage, computer system failure paralyzing the normal pursuit of its business, JARDINS DE LA MER reserves the right to have the customer totally
or partially hosted in an accommodation of equivalent or higher category, offering similar services. The transfer will then be at the expense of JARDINS DE LA MER which cannot be sought in payment of any additional compensation.

ARTICLE VIII - RESPONSIBILITIES

JARDINS DE LA MER declines all responsibility in case of theft, damage, loss, degradation, effects, objects or values belonging to the clients during their stay. The car park made available to customers is not supervised, so parked vehicles are not watched. The client will be held responsible for any damage, any degradation, any act of vandalism that may occur due to the occupation of the premises and/or due to the participants and/or the staff for which they are responsible, both to movable, decorative and immovable property belonging or not belonging to the hotel.
As a result, JARDINS DE LA MER can ask the client to leave the establishment without any indemnity and without any reimbursement for the current stay, and can also ask the client to reimburse the damages caused by these acts. It is possible that some proposed facilities identified in the description may be removed, for example, for climatic reasons.
JARDINS DE LA MER will be exonerated from its responsibility in cases where the non-execution or delay in execution or poor execution of the contract is attributable either to the client, or to the unforeseeable and insurmountable fact of a third party unrelated to the provision of the services provided for in the contract or to a case of force majeure as defined
in Article 1218 of the Civil Code.
JARDINS DE LA MER declines all responsibility in case of erroneous or fraudulent information communicated by the client. Access to the various facilities of the JARDINS DE LA MER or CAMPING LES PRAIRIES DE LA MER is under the full responsibility of the users. Children are the responsibility of their parents. No violent games can be organised at JARDINS DE LA MER or within CAMPING LES PRAIRIES DE LA MER.

ARTICLE IX - CONTENT AND USE OF THE WEBSITE

JARDINS DE LA MER cannot be held responsible for the communication by its partners or by any third party of false information mentioned in the brochure or the JARDINS DE LA MER website concerning the host sites, and in particular the presentation photos, qualifications, activities, leisure activities, services and dates of operation.

All photos and texts used in the brochure or on the JARDINS DE LA MER website are non-contractual. They are for guidance only. The customer's user account is personal, so they are responsible for the use of their reservation account.

ARTICLE X - HANDLING OF COMPLAINTS - DISPUTES

Any complaint must be sent to JARDINS DE LA MER by registered letter with acknowledgement of receipt, within 15 days following the departure of the stay that is the subject of the said complaint. After this period, no claim can be taken into account. After having contacted this service and in the absence of a satisfactory response or in the absence of a response within 60 days, you can contact the Consumer Ombudsman, who is the Tourism and Travel Mediator, free of charge. The contact details and procedures for making a complaint are available on his website: www.mtv.travel.
His postal address is as follows:
TOURISM AND TRAVEL MEDIATION PO BOX 80303 75823 PARIS Cedex 17

ARTICLE XI - APPLICABLE LAW AND LANGUAGE

These Terms are governed by French law. To this end, the Client and JARDINS DE LA MER expressly acknowledge that their relations are governed by French law. The applicable language is French, even when a translation is made. As a result, the French language shall be deemed authentic for the application, execution and interpretation of the present document.

ARTICLE XII - CONSEQUENCE OF AN UNWRITTEN OR NULL CLAUSE ON OTHER PROVISIONS

The cancellation or deemed unwritten of any of the articles or clauses herein shall not affect the other provisions hereof. 

ARTICLE XIII - PROTECTION AND MANAGEMENT OF PERSONAL DATA

1. Framework and information
JARDINS DE LA MER processes personal data. These are carried out in compliance with the RGPD and the French Data Protection Act (Loi Informatique et Liberté). The personal data that is collected varies depending on how the services are used. The personal data collected or held are directly communicated by the person concerned and/or are collected from the activity on the website and the use of the services. Thus, personal data may be collected on occasion:

  • From the reservation of your accommodation
  • Participation in a satisfaction survey
  • Of a claim
  • Navigating our website

JARDINS DE LA MER may in particular communicate and transfer your Personal Data to: survey institutes, marketing offices, tour operators, travel agencies, and more generally, to Business Partners (under the terms of which the marketing department of LES PRAIRIES DE LA MER, the establishment JARDINS DE LA MER, depends) as well as to any other
possible subcontractor. Subcontractors will be required to comply with the RGPD and the Data Protection Act. For shipments outside the Member States of the European Union the establishment will ensure that the level of protection of the consignee is sufficient.

 

2. Purposes:
The said processing of personal data is based on the legitimate interest pursued by JARDINS DE LA MER when it pursues the following purposes:

  • Management of reservation requests
  • Follow-up of files and customer requests
  • The execution and monitoring of the accommodation and related or ancillary services
  • Management of the commercial relationship with the customer in order to improve, optimise and personalise the services and tools offered to the customer
  • Commercial prospecting
  • Customer and prospect relationship management
  • Customer Loyalty
  • Marketing (to adapt our offers to customers for example)
  • The establishment of customer satisfaction surveys

The personal data collected must be ; and kept up to date. This is why JARDINS DE LA MER will rectify or erase them with each modification of which it becomes aware. Such processing of personal data is also based on compliance with legal or regulatory obligations when pursuing the purposes of:

  • Accounting and billing
  • The prevention of money laundering and terrorist financing and the fight against corruption,
  • Compliance with the obligation laid down in article R611-42 of the Code on the Entry and Residence of Foreigners and the Right of Asylum, which provides that the establishment is required to complete, or have completed and signed by the foreigner, upon arrival, an individual police form.

3. Conservation:
The data collected is kept for the duration necessary for the operations for which it was collected and in accordance with the applicable regulations.
CONCERNING THE INDIVIDUAL POLICY FORM
The individual police record is kept for a period of six months and given to police and gendarmerie units on request.
CONCERNING DATA RELATING TO THE MANAGEMENT OF CUSTOMERS AND PROSPECTS: 
With regard to possible prospecting operations aimed at customers, their data may be kept for a period of three years from the end of the commercial relationship. Personal data relating to a prospect, who is not a customer, may be kept for a period of three years from the date of collection or from the last contact from the prospect. At the end of this three-year period, we will be able to contact you again to find out whether you wish to continue receiving commercial solicitations.

REGARDING IDENTIFICATION:
In the event of exercise of the right of access or rectification, data relating to identity documents may be kept for the period provided for in Article 9 of the Code of Criminal Procedure, i.e. one year. If the right of opposition is exercised, these data may be archived for the limitation period provided for in Article 8 of the Code of Criminal Procedure, i.e. six
years.
CONCERNING THE MANAGEMENT OF LISTS OF OBJECTIONS TO RECEIVING PROSPECTING:
The information enabling us to take into account your right of opposition is kept for a maximum of three years from the exercise of the right of opposition.
ON AUDIENCE MEASUREMENT STATISTICS: 
The information stored in the users terminal or any other element used to identify users and allowing their traceability or attendance will not be kept for more than 13 months.

4. Rights of individuals with regard to their personal data:
Under the applicable legislation on the protection of personal data, you can benefit from the
following rights:

  • The right of access to personal data
  • The right to rectify or delete such data
  • The right to cancel or limit processing
  • The right to object to treatment
  • The right to withdraw consent,
  • The right to object to the receipt of commercial prospecting documents at the future,
  • In some cases, the right to portability of personal data where technically possible
  • The right to determine the fate of your data after your death
  • The right to lodge a complaint with a supervisory authority (in France, this is the CNIL)

5. Exercise of these Rights:
These rights may be exercised by contacting the controller:

Requests are processed within a maximum of two months.
All applications must be accompanied by a copy of a signed identity document as well as a copy of the communication received in order to facilitate the processing of your application.

 

6. Terminology given by the General Data Protection Regulations:
Personal data is defined as: Any information relating to an identified or identifiable natural person; an identifiable natural person is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an on-line identifier, or to one or more factors specific to his physical,
physiological, genetic, mental, economic, cultural or social identity; Processing is defined as:
Any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, limitation, erasure or destruction;

ARTICLE XIV - VOLUNTARILY SENT DIGITAL CONTENT 

Photographs, videos, aerial shots and any digital content sent to our establishment, to one of its employees or any of its representatives and whatever the channel used (email, text message, WhatsApp, social networks) by the customer, the prospect, the service user and more generally any person without being a customer of our establishment may be used for
the purpose of reproduction, distribution and more generally for use on any tangible or intangible media for marketing, commercial, promotional and informational purposes.
Should you object to such use, please let us know before sending us any information, in writing to the following email address: info@jardins-de-la-mer.com or by post to: JARDINS DE LA MER, 125 Avenue de la Mer, Résidence les Jardins de la Mer, 83310 Grimaud - France

ARTICLE XV - SPECIFIC PROVISIONS RELATING TO ONLINE RESERVATIONS

1 - TECHNICAL DETAILS ON HOW TO MAKE A RESERVATION ONLINE 
As previously indicated, the customer has the possibility to book his stay online on the website www.jardins-de-la-mer.com. Notwithstanding the automatic application of the preceding clauses of these general terms and conditions to any reservation whatever its form, the technical terms and conditions for online reservations are specified here. The
customer chooses his reservation on the internet according to availability and the applicable rate. The customer also has the possibility to choose certain optional services. This online booking is made in several stages, which allow the customer to check that the chosen stay is in accordance with his wishes and to reconsider his booking before confirming it definitively.
The reservation of the stay at JARDINS DE LA MER, will only be validly registered on the site if the client has clearly identified themself via his login or by creating a user account. The final validation of the reservation allows the customer to check that the reservation is fully compliant and that they agree to these general conditions of sale before proceeding to
the secure payment of the required 30% deposit. At the end of these steps, JARDINS DE LA MER will confirm the reservation recorded by e-mail, which also refers to the present general conditions of sale. The reservation is considered firm as of the client’s reception of the e-mail from JARDINS DE LA MER confirming the reservation. This confirmation is valid as of the date of conclusion of the sales contract and the date of acceptance of these general terms and conditions.

 

2 - ONLINE PAYMENT AND TRANSACTION SECURITY 

It is recalled:

  • that a first debit corresponding to 50% of the amount of your reservation is made when you book your stay online.
  • that the balance payment for your stay will be automatically debited from the same credit card 30 days before arrival.

Payment is made online by credit card (Visa, MasterCard, American Express) and by secure payment via Pay Box.

All necessary means are implemented to ensure the confidentiality and security of data transmitted on the web. For this reason, the website uses a secure payment module SSL (Secure Socket Layer) so that the information transmitted is encrypted by software and no third party can read it.

 

IMPORTANT: Any form of reproduction hereof may constitute an act of parasitism and/or unfair competition.

 

LEGAL DISCLAIMER:

  • Name or corporate name: LES PRAIRIES DE LA MER
  • Legal structure: a French private limited company
  • Share capital: 80512,14 euros
  • SIREN number and place of registration: 602 037 640 – RCS FREJUS
  • Head office: Quartier Saint-Pons les Mûres - 83310 GRIMAUD – France
  • Phone number: +33 (0) 4 94 79 09 00
  • Fax number: +33 (0)4 94 79 09 34
  • E-mail address: info@jardins-de-la-mer.com

 

CGV